16 pages/ <b>articles on:</b> 1) A case history detailing the crucial role cultures played when two firms merged, 2) using the traditional telephone in soliciting and follow-up marketing, including sample scripts, and 3) how understanding client procedure speeds-up getting paid. <b>Advice on:</b> client requests for exclusivity  marking up stock  limiting agreements  distant prospects  cash versus accrual accounting  adjusting invoices  using a non-compete  and budget inquiries. <b>Management Benchmark on:</b> the expiration date standard on estimates and proposals. <b>Supplementary download:</b> presentation and proposal follow-up material.