January/February 2014 issue

Newsletter Details

16 pages. Features articles on: 1) Approvals management (aka proofing), and the responsibilities and techniques of mistake avoidance; 2) arbitration & mediation, and why they can sometimes be better ways to resolve client disputes: and 3) raising your prices without also risking losing good clients. There's a Management Benchmark on the fastest way to get new clients. Subscriber advice is provided on: cutting client ties,  consulting arrangements, handling a rip-off, shutting off a deadbeat client, taxing part-timers, purchasing order changes after an estimate,  reproduction rights, and avoiding a copyright problem.