July/August 2012 issue

Newsletter Details

16 pages. Features articles on: 1) The results and analysis of our fifth annual survey of business conditions for creative firms. 2) When referral and finder's fees make sense, and how to figure what's appropriate. 3) How larger firms should discuss pricing with clients when competing with smaller firms. Advice on: telling clients and employees about retirement, e-mail follow-ups, the importance of doing small favors, client exclusivity clauses, fielding a pricing objection, stopping work when progress payment is overdue, and the billable efficiency of individual employees. Management metric on: allocating budget overages to a non-reimbursable cost account.