March/April 2011 issue

Newsletter Details

16 pages. Features articles on: 1) The practice and psychology of good client relationships, 2) contractual paperwork for handling process type work, and 3) what you need to know about client purchase orders. Advice on: tax deductibility of donated time, charges for franchising clients, subcontracting protection, cutting off client web service, responsibility for errors, and client estimating expectations. Management metric: percent of project time to spend on information gathering.