March/April 2009 issue

Newsletter Details

16 pages. Articles on: 1) looking more closely at the effects of productivity, 2) how to figure account profitability, 3) guidelines for accepting pro bono work, 4) responding to the "Wal-Mart Effect" on pricing. Advice on: employee training $, "dead client walking," charge for training meetings?, showing samples that aren't 100% yours, is this plagiarism?, archiving charges, year-end gifts, and responding to an hourly rate request. Management Benchmark: the right range for accounts receivable.